Filing claims on non-vsc and non-gap products
— May 7, 2010 —
Claims filing for theft deterrent, road hazard, paintless dent, environmental protection, etc., with the exclusion of GAP, should be handled exactly the same as a vehicle service contract claim.
We all know not to perform any repairs to a vehicle with a service contract until we get the authorization from the service contract provider. Why not treat these other products the same way? In fact, its our experience that claims are paid more quickly and customers are much happier when this rule of thumb is followed because there are no administrative hiccups – unnecessary problems are averted.
We can make it even easier. Our online claims filing will eliminate the need for a phone call, which is especially helpful when calling cities with a time zone other than ours (the east cost is thre hours ahead of us, the central United States is two hours ahead). Online claims allows you to upload claim information and generates an approval code automatically based on coverage and term selected on the contract submitted to the administrator.
For more information on non-vehicle service contract claim procedures, visit our resources page and review the document entitled, “Procedures for a Non-VSC and Non-GAP claim.”
For more information regarding online claims filing, please visit our contact page to send your questions or contact us via phone at 602.395.5555.
Filed under News.